Back to all jobs

Team Lead Collections & Help Desk

Brand: Adevinta
  • Full time
  • Barcelona, Spain
  • Finance, Strategy, Legal
Apply now opens a new tab

We are seeking an experienced Collections Team Lead to join our Barcelona office. As the Collections Team Lead, you will manage a team of collection specialists to ensure timely and efficient recovery of outstanding debts.

This is a hybrid role (2-3 days in the office), reporting directly to the Head of OTC and the office is based in Barcelona (Poblenou)

What you'll do:

  • Team Management: Lead, motivate, and develop a team of collection specialists to achieve targets and objectives.

  • Performance Monitoring: Monitor team performance metrics such as collection rates, aging of accounts receivable, and call quality to identify areas for improvement and implement corrective actions.

  • Training and Development: Provide ongoing training, coaching, and feedback to team members to enhance their skills and performance.

  • Strategy Development: Develop and implement collection strategies to optimize recovery rates while maintaining positive customer relationships.

  • Process Improvement: Identify inefficiencies in current collection processes and implement improvements to enhance effectiveness and efficiency. Set up controls and driving change through continuous process improvement.

  • Reporting: Prepare and present regular reports on collection activities, trends, and performance to senior management on a weekly, monthly and quarterly basis.

  • Customer Relations: Handle escalated customer inquiries and complaints, ensuring resolution to satisfaction.

  • Compliance: Ensure compliance with relevant laws, regulations, and company policies governing collections activities.

Who you are:

  • +7-10 years in Collections & experience as Team Lead

  • Manage all SLAs & KPIs and ensure efficient service delivery.

  • Experience with SAP / S4HANA for Order to Cash processes.

  • Collaborate with a cross-functional team (business functions & OTC FBP)

  • Knowledge about: Debit memos, manage rebates/discounts, credit notes/memos, dunning process, provisioning Bad debt, collections strategy, etc.

  • Drive Quality initiatives in the process to attain measurable positive results.

  • Fluent in English & Spanish

  • Experience in Jira management

Additional information

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Company description

We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, in Germany and leboncoin in France, reach hundreds of millions of people every month.

We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities – whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.

Interested? Apply now

Our team will reach out to you within 2 weeks.

Send in your CV and motivation