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Job Description

We are seeking a Senior Technical CRM Manager to help us build world class email marketing and marketing automation campaigns across our lines of business. The ideal candidate has a track record of leading a team in building impactful, data-driven email marketing and automation programs that drive business results. 

You will become a part of our growing technical CRM team, delivering our CRM concepts towards commercial as well as private customers. You will be accountable for the implementation of automated customer journeys as well as for constant improvements of our technical CRM infrastructure. You will work with a variety of people from Marketing, Sales, Product, Tech and external partners who constantly strive to create impactful customer communication.
 

What you’ll do:

  • Own the technical B2B/B2C CRM processes and deliver complex campaign workflows

  • Create relevant customer segments based on individual needs and orchestrate CRM activities across different channels

  • Collaborate closely with our Marketing & product teams and translate their requirements into technical solutions

  • Interface with internal tech teams to extend the connection between the Kijiji platform and ourESP

  • Support the Marketing team with ad hoc analyses to create impactful recommendations & insights

  • Be a proactive consultant within cross-functional teams

  • Develop strategic plan for churn and retention initiatives, size project benefits and present plan to executives to secure alignment and project funding

  • Analyze and report on past campaign performance, and identify areas for testing and improvement

  • Be a subject matter expert on email design, build, compliance and strategic best practices and tactics for the organization

  • Analyze, synthesize and translate data into actionable insights and recommendation

  • Lead a team and manage our external email agency. 

Who you are:

  • 8+ years of working experience in a technical CRM role or similar

  • Experience with customer retention and engagement strategies with a strong understanding of list hygiene as well as email frequency and engagement tactics

  • Expert in creating and delivering fully automated and personalised customer journeys

  • You are a highly ambitious and motivated team player with strong communication skills

  • You act as a consultant towards your peers in the Marketing team as well as in several other (cross-functional) teams to deliver best in class results

  • Profound experience with Marketing automation tools, preferably Salesforce Marketing Cloud and Adobe Campaign 

  • Solid knowledge of relational databases and you are familiar with data queries via SQL

  • Experience in Agile/Scrum methodologies and working in Agile teams is desirable

  • Understanding and experience implementing ESP level APIs to trigger and automate emails

  • Extensive experience with analytics – web analytics (Google Analytics), email analytics (Adobe Campaign Manager would be a plus), data visualisation (Tableau) and advanced customer segmentation models

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • An excellent Equity program. This role plays a key part to the success of the organisation and therefore you will receive a piece of Adevinta every 6 months.
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.


On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Company Description

Kijiji is the #1 online classifieds site in Canada and one of Canada's top 10 most-visited digital sites. We reach nearly half of Canadian internet users monthly. We're a leader in helping users find and trade goods and services in their communities, including Autos, Real Estate and Jobs. We're proud of our engaged, results-oriented and collaborative team and were recently named one of the top Toronto Tech Employer Brands.

Kijiji is part of Adevinta: a global online classifieds specialist and sustainability leader with 40+ products in 14 countries.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.

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Senior Technical CRM Manager | Adevinta