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Collections and Assistance Officer (N/F/H)

Brand: Leboncoin
  • Full time
  • Nantes, France
  • Finance, Strategy, Legal
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We are looking for a Collections Agent to join our Finance teams in our Nantes office. As the Collections Agent, you will be responsible for timely and efficient recovery of outstanding debts.

This is a hybrid role (2-3 days in the office), reporting directly to the Collections Team Lead.

Job/Role Description

  • Perform the day-to-day collections and helpdesk function

  • Review aged balances reporting and prioritise customer contact

  • Perform customer contact by outbound calling to customers, where payments have been rejected or invoices have not been paid

  • Review direct debit run to review failed payments

  • Communicate with customers by verbal and email communication

  • Research and respond to internal/customer inquiries, which may providing invoice copies and statements and updating system notes as required

  • Guarantee and improve the quality of the portfolio database under management.

  • Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required

  • Support resolution of disputes by working with internal teams and/or the customer to verify information

  • Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger

  • Perform all other duties as assigned or required

Qualifications

  • Fluent French is essential

  • Verbal and written communication skills in English (B1-B2)

  • Prior collections / customer contact experience

  • 1+ years of experience working with a large, global finance team is an advantage

  • Experience working with Finance Systems, is an advantage

  • Proven success in collaborating with external clients as partners

  • Strong communication skills with the ability to engage customers in the correct manner

  • Organisational ability to manage large volumes of work

  • Skills with Google suite & MS Office skills

  • Financial acumen

Additional information

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.


On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Company description

The right career for all!

Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.

Interested? Apply now

Our team will reach out to you within 2 weeks.

Send in your CV and motivation

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