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Job Description

Vous évoluerez au sein de la Direction des Ventes à Distance et serez rattaché(e) à la Responsable du service Qualité Télévente au sein de l’équipe Performance Commerciale. Le/la chargé(e) de qualité travaille sur le périmètre des équipes Téléventes, sur l’ensemble des marchés leboncoin (Mobility, Immobilier, Emploi, Recommerce, Vacances, Publicité Locale, ADV). 

Votre mission principale consiste à écouter et évaluer le discours des commerciaux et Assistants des Ventes, veiller au respect des processus de vente et de la stratégie commerciale, analyser les résultats et les restituer. 

  Périmètre :

  • Écoutes à froid et évaluation des discours en fonction du planning défini et des alertes sur les KPI’s

  • Synthèse des évaluations

  • Détection des lacunes

  • Veille au respect de l’application du process des ventes et de la stratégie commerciale

  • Remontées des verbatims clients pertinentes

Profil:

La connaissance de l’environnement des centres d’appels (commercial et/ou service client) est un pré-requis.

La connaissance de l’environnement leboncoin est un plus.

A l’aise avec les outils informatiques type navigateurs, Google Workspace (un intérêt/une curiosité pour les nouvelles technologies comme les algorithmes, machine learning et IA est un plus)

Qualités requises :

  • Objectivité & Exigence 

  • Capacité d’écoute

  • Capacité de restitution (écrit/oral)

  • Sens du détail

  • Capacité à prendre des initiatives

  • Autonomie

Lieu : Paris

Disponibilité : Dès que possible

Rémunération : Selon profil/expérience

Rattachement : Directeur des Ventes à Distance

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.


On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Company Description

The right career for all!

Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.

More about Careers at Adevinta

Careers at Adevinta can take you in all sorts of directions and to many different countries. The question is – where do you want to go?

Chargé(e) de qualité | Adevinta