At Adevinta, we believe everything and everyone has a purpose in life. Our selection of digital brands unlock the full value in every person, place and thing by creating perfect matches on the world’s most trusted marketplaces.
Sustainability is in our DNA, and we are recognised as a global sustainability leader by DJSI Europe. By providing marketplaces where people buy and sell second-hand goods, we contribute to the circular economy and help people live more sustainably.
We're all about matchmaking, and we take the same approach to hiring. But it's not just about finding the right skills for the job. It's also about making sure the role and the culture are the right match too.
We care about gaining and keeping the trust of our users, customers and stakeholders by acting responsibly, promoting sustainability and protecting the environment.
We invest in companies with tangible traction, a potential to scale beyond their domestic market, and who we can support with more than just financial resource.
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Sales & Advertising /
As the Advertising Operations Manager (d/f/m), you hold a pivotal role within our advertising operations team, which stands as a cornerstone stakeholder for our engineering, product, and business teams. Your primary responsibility is to swiftly investigate and resolve reported issues originating from the operations team, stakeholders, and product teams, ensuring the seamless functioning of our advertising technology stack and safeguarding business continuity.
We encourage candidates with equivalent job experience or a deep passion for technology to apply. If you possess a strong tech affinity and are eager to contribute to our team's success, we eagerly await your application.
Issue Management: Act as the first point of contact for all adtech-related issues reported by stakeholders, product teams, and the operations team. Prioritize and manage the investigation of issues, adhering to established SLAs for response and resolution.
Troubleshooting and Investigation: Conduct thorough investigations into reported issues, analysing logs, and system behaviour to identify root causes. Work closely with the adtech specialists and engineers to understand the technical aspects of the issues.
Collaboration and Communication: Collaborate effectively with internal teams, including adtech specialists, product teams, and engineering, to communicate technical details of issues and facilitate their resolution. Ensure clear and timely communication throughout the issue resolution process.
Issue Resolution: Provide timely and effective solutions to Level 1 adtech issues. Resolve basic problems independently and escalate complex issues to the appropriate teams, tracking the progress of problem resolution.
Knowledge Base Management: Maintain a comprehensive knowledge base for adtech troubleshooting, documenting common issues and their resolutions. Regularly update the knowledge base to ensure it reflects the most current information.
Monitoring and Reporting: Continuously monitor adtech systems and campaigns to proactively identify potential issues or anomalies. Prepare regular status reports on issue resolution progress and share updates with relevant stakeholders.
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
Proven experience (3+ years) in a technical support or troubleshooting role, preferably in the adtech industry or digital advertising domain, or a strong affinity for technology and willingness to learn.
Solid understanding of adtech platforms, APIs, and technologies.
Strong analytical and problem-solving skills, with an ability to quickly comprehend technical complexities and identify root causes.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Detail-oriented with a commitment to maintaining accurate records and documentation.
Ability to work in a fast-paced environment, prioritize tasks, and manage multiple concurrent investigations effectively.
Familiarity with advertising operations and campaign management will be advantageous.
We're Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. We're all about matchmaking, and our sites help people find whatever they're looking for in their local communities – whether it's a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less. Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.
Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.
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