{"id":411867,"date":"2021-01-27T00:00:00","date_gmt":"2021-01-27T00:00:00","guid":{"rendered":"https:\/\/adevinta.es\/stories\/articles\/como-mejorar-nuestra-atencion-al-cliente-en-2021"},"modified":"2021-01-27T00:00:00","modified_gmt":"2021-01-27T00:00:00","slug":"como-mejorar-nuestra-atencion-al-cliente-en-2021","status":"publish","type":"story","link":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/como-mejorar-nuestra-atencion-al-cliente-en-2021\/","title":{"rendered":"\u00bfC\u00f3mo mejorar nuestra atenci\u00f3n al cliente en 2021?"},"content":{"rendered":"<div class=\"component-cell__component\" style=\"flex-shrink: 0;flex-direction: column;font-family: Roboto, sans-serif;font-size: 16px;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none\">\n<div id=\"\" class=\"component-widget\">\n<div class=\"widget widget-intro widget-aac8ead0-8b8d-4fb6-9a8b-2effd1e917da widget--theme-light widget-editable widget--l\">\n<div class=\"widget-content\">\n<div class=\"widget-wrapper\">\n<div class=\"widget-transclude\">\n<div class=\"widget-intro__content\" dir=\"auto\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"component-cell__component\" style=\"flex-shrink: 0;flex-direction: column;font-family: Roboto, sans-serif;font-size: 16px;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none\">\n<div id=\"\" class=\"component-widget\">\n<div class=\"widget widget-html widget-3e333d79-d304-4619-bd13-76aea4e6ed76 widget--theme-light widget-editable widget--l\">\n<div class=\"widget-content\">\n<div class=\"widget-wrapper\">\n<div class=\"widget-transclude\">\n<div class=\"widget-html__content fr-element\" dir=\"auto\">\n<p>&nbsp;<\/p>\n<p>Esta sea probablemente la pregunta del mill\u00f3n:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00bfcu\u00e1les son las tendencias y las claves en el 2021 para dar una mejor atenci\u00f3n a clientes y usuarios?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Her\u00e8nia Casas, nuestra Customer Satisfaction Director<\/strong>, tiene las respuestas en su creativo art\u00edculo Los 5 sentidos de la atenci\u00f3n digital, publicado en el <strong>Libro de Tendencias del Contact Center de la AEERC- 2021<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>La Asociaci\u00f3n Espa\u00f1ola de Expertos en la Relaci\u00f3n con Clientes re\u00fane en esta publicaci\u00f3n la visi\u00f3n de 74 profesionales y expertos en Atenci\u00f3n al Cliente de importantes empresas, que expresan su opini\u00f3n sobre el cambio de marcha que ha supuesto el 2020 para que podamos adelantarnos a las necesidades de los clientes y del entorno digital.<\/p>\n<p>&nbsp;<\/p>\n<p>Como cada a\u00f1o, Her\u00e8nia ha participado en este libro con un art\u00edculo de opini\u00f3n. Esta vez ha reflexionado sobre <strong>c\u00f3mo debemos agudizar los sentidos para mejorar nuestra atenci\u00f3n al cliente<\/strong>: \u201cLos sentidos nos permiten conocer el entorno y responder a \u00e9l. Actualmente es muy importante utilizarlos para adaptarnos, optimizar esfuerzos y maximizar eficiencia. El ejemplo m\u00e1s reciente: el teletrabajo\u201d.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00bfTe has quedado con ganas de m\u00e1s? Aqu\u00ed tienes el enlace al art\u00edculo completo, haz clic en la imagen y res\u00e9rvate 10 minutos para leerlo y disfr\u00fatalo.<\/p>\n<p>&nbsp;<\/p>\n<a href=\"https:\/\/drive.google.com\/file\/d\/1tUHgDzkfpb-bTcb3-6-Bx6p_nlQ4VMw1\/view?usp=sharing\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1765469\" src=\"\/app\/uploads\/sites\/2\/2022\/01\/Captura-de-pantalla-2021-01-27-a-las-10.15.47-1024x1019.png\" alt=\"\" width=\"395\" height=\"393\" \/><\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 &nbsp; Esta sea probablemente la pregunta del mill\u00f3n: &nbsp; \u00bfcu\u00e1les son las tendencias y las claves en el 2021 para dar una mejor atenci\u00f3n a clientes y usuarios? &nbsp; Her\u00e8nia Casas, nuestra Customer Satisfaction Director, tiene las respuestas en su creativo art\u00edculo Los 5 sentidos de la atenci\u00f3n digital, publicado en el Libro de [&hellip;]<\/p>\n","protected":false},"featured_media":211868,"template":"","categories":[],"classification":[146],"culture":[],"class_list":["post-411867","story","type-story","status-publish","has-post-thumbnail","hentry","classification-noticias-corporativas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00bfC\u00f3mo mejorar nuestra atenci\u00f3n al cliente en 2021? 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