{"id":411703,"date":"2020-03-02T00:00:00","date_gmt":"2020-03-02T00:00:00","guid":{"rendered":"https:\/\/adevinta.es\/stories\/articles\/raul-casado-prueba-voice-of-customer"},"modified":"2020-03-02T00:00:00","modified_gmt":"2020-03-02T00:00:00","slug":"raul-casado-prueba-voice-of-customer","status":"publish","type":"story","link":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/raul-casado-prueba-voice-of-customer\/","title":{"rendered":"Ra\u00fal Casado, director de marketing de motor, prueba Voice of Customer"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Ra\u00fal Casado, Director de Marketing de <a href=\"https:\/\/www.coches.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">coches.net<\/a> y <a href=\"https:\/\/motos.coches.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">motos.net, <\/a>nos cuenta su experiencia con <strong>Voice Of Customer.<\/strong> \u00abEs una experiencia enriquecedora porque puedes escuchar los problemas de nuestros usuarios o clientes. De esta manera podemos poner al cliente y usuario en el centro y d\u00eda a d\u00eda hacer mejoras en nuestro producto con el feedback que ellos nos dan\u00bb, cuenta Ra\u00fal.\u00a0<\/span><\/p>\n<p>Ra\u00fal no es el \u00fanico que ha probado Voice of Customer. <a href=\"https:\/\/adevinta.es\/stories\/articles\/nuria-isart-ux-researcher-en-adevinta-spain-nos-cuenta-su-experiencia-con-voice-of-customer\/\" target=\"_blank\" rel=\"noopener noreferrer\">N\u00faria Isart, UX Researcher,<\/a> asegura que \u00abla informaci\u00f3n que consigue en Voice of Customer le sirve mucho en su d\u00eda a d\u00eda para poder dise\u00f1ar experiencias de usuario que den respuesta a estas necesidades\u00bb. Por su parte, <a href=\"https:\/\/adevinta.es\/stories\/articles\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Luis Llagostera<\/a> de Service desk, cuenta que \u201cvoice of Customer te da la oportunidad de comprender las dos partes: <strong>c\u00f3mo trabajan desde Customer Care<\/strong>\u00a0y tambi\u00e9n las demandas de los clientes y c\u00f3mo se les da respuesta. Es una oportunidad de conocer mejor el funcionamiento de la empresa\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Ra\u00fal Casado, Director de Marketing de coches.net y motos.net, nos cuenta su experiencia con Voice Of Customer. \u00abEs una experiencia enriquecedora porque puedes escuchar los problemas de nuestros usuarios o clientes. De esta manera podemos poner al cliente y usuario en el centro y d\u00eda a d\u00eda hacer mejoras en nuestro producto con el [&hellip;]<\/p>\n","protected":false},"featured_media":213296,"template":"","categories":[],"classification":[146],"culture":[],"class_list":["post-411703","story","type-story","status-publish","has-post-thumbnail","hentry","classification-noticias-corporativas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ra\u00fal Casado, director de marketing de motor, prueba Voice of Customer - Adevinta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adevinta.com\/es\/cuentos\/articulos\/raul-casado-prueba-voice-of-customer\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ra\u00fal Casado, director de marketing de motor, prueba Voice of Customer\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Ra\u00fal Casado, Director de Marketing de coches.net y motos.net, nos cuenta su experiencia con Voice Of Customer. \u00abEs una experiencia enriquecedora porque puedes escuchar los problemas de nuestros usuarios o clientes. 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