{"id":411683,"date":"2020-02-04T00:00:00","date_gmt":"2020-02-04T00:00:00","guid":{"rendered":"https:\/\/adevinta.es\/stories\/articles\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk"},"modified":"2020-02-04T00:00:00","modified_gmt":"2020-02-04T00:00:00","slug":"voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk","status":"publish","type":"story","link":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/","title":{"rendered":"Voice of Customer, la experiencia de Luis Llagostera de Service desk"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Luis Llagostera ya ha probado <strong>Voice of Customer<\/strong> y asegura que \u00abes importante poder ver el trabajo de Customer Care, c\u00f3mo trabaja este departamento,<strong> c\u00f3mo atienden a los clientes y usuarios<\/strong>, c\u00f3mo dan respuesta a sus peticiones, qu\u00e9 es lo que se les ofrece, <strong>qu\u00e9 es lo que necesitan<\/strong>\u00ab. Adem\u00e1s explica que \u00abVoice of Customer te da la oportunidad de comprender las dos partes: <strong><a href=\"https:\/\/adevinta.es\/stories\/articles\/descubre-mas-sobre-voice-of-customer-konstantina-banou\/\" target=\"_blank\" rel=\"noopener noreferrer\">c\u00f3mo trabajan desde Customer Care<\/a><\/strong> y tambi\u00e9n las demandas de los clientes y c\u00f3mo se les da respuesta. Es una oportunidad de conocer mejor el funcionamiento de la empresa\u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Luis Llagostera ya ha probado Voice of Customer y asegura que \u00abes importante poder ver el trabajo de Customer Care, c\u00f3mo trabaja este departamento, c\u00f3mo atienden a los clientes y usuarios, c\u00f3mo dan respuesta a sus peticiones, qu\u00e9 es lo que se les ofrece, qu\u00e9 es lo que necesitan\u00ab. Adem\u00e1s explica que \u00abVoice of [&hellip;]<\/p>\n","protected":false},"featured_media":211684,"template":"","categories":[],"classification":[146],"culture":[],"class_list":["post-411683","story","type-story","status-publish","has-post-thumbnail","hentry","classification-noticias-corporativas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Voice of Customer, la experiencia de Luis Llagostera de Service desk - Adevinta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voice of Customer, la experiencia de Luis Llagostera de Service desk\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Luis Llagostera ya ha probado Voice of Customer y asegura que \u00abes importante poder ver el trabajo de Customer Care, c\u00f3mo trabaja este departamento, c\u00f3mo atienden a los clientes y usuarios, c\u00f3mo dan respuesta a sus peticiones, qu\u00e9 es lo que se les ofrece, qu\u00e9 es lo que necesitan\u00ab. Adem\u00e1s explica que \u00abVoice of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"Adevinta\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.linkedin.com\/company\/adevinta\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/adevinta.com\/wp-content\/uploads\/2022\/01\/Lluis-Llagostrea-Voice-of-customer.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1715\" \/>\n\t<meta property=\"og:image:height\" content=\"845\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\\\/\",\"url\":\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\\\/\",\"name\":\"Voice of Customer, la experiencia de Luis Llagostera de Service desk - Adevinta\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/adevinta.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/Lluis-Llagostrea-Voice-of-customer.jpg\",\"datePublished\":\"2020-02-04T00:00:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\\\/#primaryimage\",\"url\":\"https:\\\/\\\/adevinta.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/Lluis-Llagostrea-Voice-of-customer.jpg\",\"contentUrl\":\"https:\\\/\\\/adevinta.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/Lluis-Llagostrea-Voice-of-customer.jpg\",\"width\":1715,\"height\":845},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/adevinta.com\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Historias\",\"item\":\"https:\\\/\\\/adevinta.com\\\/es\\\/cuentos\\\/articulos\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Voice of Customer, la experiencia de Luis Llagostera de Service desk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/adevinta.com\\\/es\\\/\",\"name\":\"Adevinta\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/adevinta.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/#organization\",\"name\":\"Adevinta\",\"url\":\"https:\\\/\\\/adevinta.com\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/adevinta.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/adevinta_logo_blue.png\",\"contentUrl\":\"https:\\\/\\\/adevinta.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/adevinta_logo_blue.png\",\"width\":7680,\"height\":4320,\"caption\":\"Adevinta\"},\"image\":{\"@id\":\"https:\\\/\\\/adevinta.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/adevinta\\\/\",\"https:\\\/\\\/www.instagram.com\\\/adevintalife\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Voice of Customer, la experiencia de Luis Llagostera de Service desk - Adevinta","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/","og_locale":"es_ES","og_type":"article","og_title":"Voice of Customer, la experiencia de Luis Llagostera de Service desk","og_description":"&nbsp; Luis Llagostera ya ha probado Voice of Customer y asegura que \u00abes importante poder ver el trabajo de Customer Care, c\u00f3mo trabaja este departamento, c\u00f3mo atienden a los clientes y usuarios, c\u00f3mo dan respuesta a sus peticiones, qu\u00e9 es lo que se les ofrece, qu\u00e9 es lo que necesitan\u00ab. Adem\u00e1s explica que \u00abVoice of [&hellip;]","og_url":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/","og_site_name":"Adevinta","article_publisher":"https:\/\/www.linkedin.com\/company\/adevinta\/","og_image":[{"width":1715,"height":845,"url":"https:\/\/adevinta.com\/wp-content\/uploads\/2022\/01\/Lluis-Llagostrea-Voice-of-customer.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/","url":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/","name":"Voice of Customer, la experiencia de Luis Llagostera de Service desk - Adevinta","isPartOf":{"@id":"https:\/\/adevinta.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/#primaryimage"},"image":{"@id":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/#primaryimage"},"thumbnailUrl":"https:\/\/adevinta.com\/wp-content\/uploads\/2022\/01\/Lluis-Llagostrea-Voice-of-customer.jpg","datePublished":"2020-02-04T00:00:00+00:00","breadcrumb":{"@id":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/#primaryimage","url":"https:\/\/adevinta.com\/wp-content\/uploads\/2022\/01\/Lluis-Llagostrea-Voice-of-customer.jpg","contentUrl":"https:\/\/adevinta.com\/wp-content\/uploads\/2022\/01\/Lluis-Llagostrea-Voice-of-customer.jpg","width":1715,"height":845},{"@type":"BreadcrumbList","@id":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/voice-of-customer-la-experiencia-de-luis-llagostera-de-service-desk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/adevinta.com\/es\/"},{"@type":"ListItem","position":2,"name":"Historias","item":"https:\/\/adevinta.com\/es\/cuentos\/articulos\/"},{"@type":"ListItem","position":3,"name":"Voice of Customer, la experiencia de Luis Llagostera de Service desk"}]},{"@type":"WebSite","@id":"https:\/\/adevinta.com\/es\/#website","url":"https:\/\/adevinta.com\/es\/","name":"Adevinta","description":"","publisher":{"@id":"https:\/\/adevinta.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/adevinta.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/adevinta.com\/es\/#organization","name":"Adevinta","url":"https:\/\/adevinta.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/adevinta.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/adevinta.com\/wp-content\/uploads\/2024\/03\/adevinta_logo_blue.png","contentUrl":"https:\/\/adevinta.com\/wp-content\/uploads\/2024\/03\/adevinta_logo_blue.png","width":7680,"height":4320,"caption":"Adevinta"},"image":{"@id":"https:\/\/adevinta.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/adevinta\/","https:\/\/www.instagram.com\/adevintalife\/"]}]}},"_links":{"self":[{"href":"https:\/\/adevinta.com\/es\/wp-json\/wp\/v2\/story\/411683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adevinta.com\/es\/wp-json\/wp\/v2\/story"}],"about":[{"href":"https:\/\/adevinta.com\/es\/wp-json\/wp\/v2\/types\/story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/adevinta.com\/es\/wp-json\/wp\/v2\/media\/211684"}],"wp:attachment":[{"href":"https:\/\/adevinta.com\/es\/wp-json\/wp\/v2\/media?parent=411683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adevinta.com\/es\/wp-json\/wp\/v2\/categories?post=411683"},{"taxonomy":"classification","embeddable":true,"href":"https:\/\/adevinta.com\/es\/wp-json\/wp\/v2\/classification?post=411683"},{"taxonomy":"culture","embeddable":true,"href":"https:\/\/adevinta.com\/es\/wp-json\/wp\/v2\/culture?post=411683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}