{"id":412663,"date":"2018-11-02T00:00:00","date_gmt":"2018-11-02T00:00:00","guid":{"rendered":"https:\/\/adevinta.es\/stories\/articles\/schibsted-spain-anfitrion-del-customer-support-and-safety-gathering-2018"},"modified":"2018-11-02T00:00:00","modified_gmt":"2018-11-02T00:00:00","slug":"schibsted-spain-anfitrion-del-customer-support-and-safety-gathering-2018","status":"publish","type":"press","link":"https:\/\/adevinta.com\/es\/notas-de-prensa\/schibsted-spain-anfitrion-del-customer-support-and-safety-gathering-2018\/","title":{"rendered":"Schibsted Spain, anfitri\u00f3n del Customer Support and Safety Gathering 2018"},"content":{"rendered":"<p><strong>El evento ha sido un \u00e9xito y ha contado con la participaci\u00f3n de grandes profesionales de m\u00e1s de 30 empresas del Grupo Schibsted como Leboncoin, Finn, Blocket, Shpock, Kufar y Subito, entre otras.<\/strong><\/p>\n<p>Este a\u00f1o Schibsted Spain ha sido el anfitri\u00f3n de la octava edici\u00f3n del <strong>Customer Support and Safety Gathering<\/strong>, que ha tenido como sede la ciudad de Barcelona. El evento, creado por y para los profesionales del \u00e1rea que trabajan en la compa\u00f1\u00eda, se celebr\u00f3 del 29 al 31 de Octubre y ha contado con la <strong>presencia de m\u00e1s de 70 expertos de m\u00e1s de 30 empresas del grupo.<\/strong><\/p>\n<p>A trav\u00e9s de p<strong>resentaciones, workshops, mesas redondas y casos pr\u00e1cticos<\/strong> repartidos en dos <em>tracks<\/em> simult\u00e1neas, se han abordado temas de actualidad relacionados con <strong>atenci\u00f3n al cliente, seguridad y\u00a0 moderaci\u00f3n<\/strong>, entre otros aspectos que mejoran <strong>la experiencia del usuario en las diferentes plataformas del Grupo Schibsted,<\/strong> con un <strong>foco especial<\/strong> en el papel que juega actualmente <strong>la tecnolog\u00eda<\/strong> en estos procesos.<\/p>\n<p>Desde Schibsted Spain en concreto hemos compartido dos experiencias muy interesantes: el <strong>c\u00f3mo vendemos a trav\u00e9s del servicio de atenci\u00f3n para InfoJobs y tambi\u00e9n nuestro \u00faltimo test con inteligencia artificial a trav\u00e9s del bot para Fotocasa<\/strong>.<\/p>\n<p>Otros temas que han despertado mucho inter\u00e9s entre los asistentes han sido el <strong>c\u00f3mo moderar utilizando inteligencia artificial y c\u00f3mo mejoramos Serenity con machine learning<\/strong>.<\/p>\n<p>Para <strong>Herenia Casas<\/strong>, <strong><em>Customer Experience Manager en Customer Care de Schibsted Spain<\/em><\/strong>, organizar este gathering le ha \u201c<em>permitido afianzar relaciones de confianza con grandes profesionales as\u00ed como conocer de primera mano sus principales proyectos e iniciativas innovadoras. Es una fant\u00e1stica oportunidad para hacer preguntas y resolver dudas<\/em>\u00ab<\/p>\n<p>Una opini\u00f3n que va muy alineada con la de de <strong>Encarna Cast\u00f3n<\/strong>, <strong><em>directora de atenci\u00f3n al cliente en Schibsted Spain<\/em><\/strong>, quien al cierre del evento lo ha definido como \u201c<em>una oportunidad excelente para aprender de otras empresas del grupo y crear una red entre los profesionales del sector<\/em>.\u201d<\/p>\n<p><em>Foto, de izquierda a derecha: Herenia Casas y Encarna Cast\u00f3n junto a los ponentes Mar\u00eda Jos\u00e9 Peraza y\u00a0Santiago Mu\u00f1oz-Ch\u00e1puli.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El evento ha sido un \u00e9xito y ha contado con la participaci\u00f3n de grandes profesionales de m\u00e1s de 30 empresas del Grupo Schibsted como Leboncoin, Finn, Blocket, Shpock, Kufar y Subito, entre otras. Este a\u00f1o Schibsted Spain ha sido el anfitri\u00f3n de la octava edici\u00f3n del Customer Support and Safety Gathering, que ha tenido como [&hellip;]<\/p>\n","protected":false},"featured_media":207733,"template":"","press_subjects":[],"press_keywords":[],"press-category":[],"class_list":["post-412663","press","type-press","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Schibsted Spain, anfitri\u00f3n del Customer Support and Safety Gathering 2018 - Adevinta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adevinta.com\/es\/notas-de-prensa\/schibsted-spain-anfitrion-del-customer-support-and-safety-gathering-2018\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schibsted Spain, anfitri\u00f3n del Customer Support and Safety Gathering 2018\" \/>\n<meta property=\"og:description\" content=\"El evento ha sido un \u00e9xito y ha contado con la participaci\u00f3n de grandes profesionales de m\u00e1s de 30 empresas del Grupo Schibsted como Leboncoin, Finn, Blocket, Shpock, Kufar y Subito, entre otras. 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