{"id":412630,"date":"2017-11-02T00:00:00","date_gmt":"2017-11-02T00:00:00","guid":{"rendered":"https:\/\/adevinta.es\/stories\/articles\/schibsted-spain-acoge-sexto-think-tank-customer-experience"},"modified":"2017-11-02T00:00:00","modified_gmt":"2017-11-02T00:00:00","slug":"schibsted-spain-acoge-sexto-think-tank-customer-experience","status":"publish","type":"press","link":"https:\/\/adevinta.com\/es\/notas-de-prensa\/schibsted-spain-acoge-sexto-think-tank-customer-experience\/","title":{"rendered":"Schibsted Spain acoge un Think Tank sobre Employee Experience en el Customer Service"},"content":{"rendered":"<p><strong><em>El 10 de noviembre un grupo de 25 directivos compartir\u00e1n experiencias acerca de la importancia de la experiencia de los empleados en el Servicio de Atenci\u00f3n al Cliente en las oficinas de Schibsted Spain<\/em><\/strong><\/p>\n<p>La compa\u00f1\u00eda ser\u00e1 la anfitriona del sexto Think Tank de <strong>SmartCEX<\/strong> sobre el Servicio de Atenci\u00f3n al Cliente, que se celebra el pr\u00f3ximo <strong>10 de noviembre<\/strong> en las oficinas de la empresa en Sant Cugat del Vall\u00e8s. Esta jornada, un encuentro profesional de car\u00e1cter exclusivo, reunir\u00e1 a <strong>25 directivos <\/strong>de distintas organizaciones para reflexionar y compartir ideas sobre las tendencias y los desaf\u00edos actuales de sus Servicios de Atenci\u00f3n al Cliente, bajo el t\u00edtulo <strong>\u2018La importancia de la <em>employee experience<\/em> en el Customer Service\u2019<\/strong>.<\/p>\n<h3>Compartimos las Best practices de Schibsted Spain<\/h3>\n<p>Durante el evento intervendr\u00e1n Encarna Cast\u00f3n, directora del Servicio de Atenci\u00f3n al Cliente de Schibsted Spain, y Her\u00e8nia Casas, Customer Experience Manager en Customer Care de la misma compa\u00f1\u00eda, que <strong>dar\u00e1n a conocer la realidad y sus buenas pr\u00e1cticas en Employee Experience en Atenci\u00f3n al cliente<\/strong>. <em>\u201cLa mejora continua es uno de nuestros pilares. Por ello, organizar en Schibsted Spain este laboratorio de ideas para compartir experiencias y aprendizajes con grandes marcas y expertos es un reto y una buena oportunidad para nosotros. Centrar esta edici\u00f3n en la experiencia de empleado nos permitir\u00e1 compartir nuestro modelo de relaci\u00f3n, conocer otras experiencias y mejorar nuestras propuestas\u201d<\/em>, afirma Cast\u00f3n.<\/p>\n<p>La sesi\u00f3n tambi\u00e9n incluir\u00e1 un espacio para el <em>networking<\/em> moderado por Agust\u00ed Mol\u00edas, CEO de SmartCEX.<\/p>\n<p><a href=\"http:\/\/smartcex.com\/\">SmartCEX<\/a>, la compa\u00f1\u00eda organizadora del Think Tank, es una empresa experta en el desarrollo de programas sobre la experiencia de cliente a trav\u00e9s de la experiencia del empleado, mediante planes adaptados a cada organizaci\u00f3n.<\/p>\n<p>Para m\u00e1s informaci\u00f3n sobre el evento, pod\u00e9is contactar con la organizaci\u00f3n a trav\u00e9s de este correo electr\u00f3nico: <a href=\"mailto:marketing@smartcex.com\">marketing@smartcex.com<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El 10 de noviembre un grupo de 25 directivos compartir\u00e1n experiencias acerca de la importancia de la experiencia de los empleados en el Servicio de Atenci\u00f3n al Cliente en las oficinas de Schibsted Spain La compa\u00f1\u00eda ser\u00e1 la anfitriona del sexto Think Tank de SmartCEX sobre el Servicio de Atenci\u00f3n al Cliente, que se celebra [&hellip;]<\/p>\n","protected":false},"featured_media":212631,"template":"","press_subjects":[],"press_keywords":[],"press-category":[],"class_list":["post-412630","press","type-press","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - 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