{"id":412625,"date":"2017-10-05T00:00:00","date_gmt":"2017-10-05T00:00:00","guid":{"rendered":"https:\/\/adevinta.es\/stories\/articles\/schibsted-spain-presente-en-la-expo-relacion-cliente"},"modified":"2017-10-05T00:00:00","modified_gmt":"2017-10-05T00:00:00","slug":"schibsted-spain-presente-en-la-expo-relacion-cliente","status":"publish","type":"press","link":"https:\/\/adevinta.com\/es\/notas-de-prensa\/schibsted-spain-presente-en-la-expo-relacion-cliente\/","title":{"rendered":"Schibsted Spain, presente en la Expo Relaci\u00f3n Cliente"},"content":{"rendered":"<p><em>La compa\u00f1\u00eda explic\u00f3 las claves del \u00e9xito de su servicio de atenci\u00f3n al cliente en uno de los congresos del sector m\u00e1s importantes de Espa\u00f1a<\/em><\/p>\n<p><strong>\u00bfQu\u00e9 significa tener un buen servicio de atenci\u00f3n al cliente y cu\u00e1les son las claves para lograrlo?<\/strong> Schibsted Spain ha expuesto su experiencia en Expo Relaci\u00f3n Cliente 2017, uno de los encuentros de referencia del sector. Encarna Cast\u00f3n, Directora de Atenci\u00f3n al Cliente en Schibsted Spain, y Her\u00e8nia Casas, Customer Experience Manager en Schibsted Spain, fueron las representantes de la compa\u00f1\u00eda en dicho congreso.<\/p>\n<p>\u201cCuidamos a nuestros empleados para que ellos cuiden a nuestros clientes\u201d, ha asegurado Encarna Cast\u00f3n, quien ha presentado\u00a0la importancia de mejorar la vida de los empleados de cualquier compa\u00f1\u00eda para que, de este modo, mejore el negocio en todas sus facetas. Para Schibsted Spain, <strong>la clave radica en atraer el talento, proporcionar un buen <em>onboarding<\/em> (con un plan personalizado y un acompa\u00f1amiento con colaboradores especializados), fomentar el desarrollo, gestionar el rendimiento, fomentar la motivaci\u00f3n y apoyar la promoci\u00f3n<\/strong>.<\/p>\n<p>Adem\u00e1s de la exposici\u00f3n de Cast\u00f3n, Schibsted Spain tambi\u00e9n ha estado representada en Expo Relaci\u00f3n Cliente por Her\u00e8nia Casas, quien ha participado en una mesa redonda sobre la realidad de la transformaci\u00f3n digital en el Contact Center junto con Blas Croche, Director de Customer Experience Marketing de Telef\u00f3nica. <strong>\u201cEn mi opini\u00f3n, triunfar\u00e1n aquellas organizaciones que realmente tengan al cliente en su centro<\/strong>. Por extensi\u00f3n, si la relaci\u00f3n con el cliente es clara, evoluciona y aprendemos de ella har\u00e1 que todas las \u00e1reas que tienen relaci\u00f3n con el cliente ofrezcan una experiencia positiva y homog\u00e9nea\u201d, afirm\u00f3 Casas.<\/p>\n<p>Durante dos jornadas, la Expo Relaci\u00f3n Cliente indag\u00f3 en la evoluci\u00f3n que est\u00e1n siguiendo los centros de relaci\u00f3n con el cliente y c\u00f3mo acompa\u00f1an a sus empresas en su camino hacia la transformaci\u00f3n digital. En el encuentro participaron compa\u00f1\u00edas representantes de varios sectores, como bancos, aseguradoras, compa\u00f1\u00edas el\u00e9ctricas y empresas de consumo.<\/p>\n<p>Este es el v\u00eddeo sobre la experiencia del empleado y del cliente de Atenci\u00f3n al Cliente de Schibsted Spain, usado durante la presentaci\u00f3n de Encarna Cast\u00f3n: [embedyt] <a href=\"https:\/\/www.youtube.com\/watch?v=Lbiyh9Q4YiE\">http:\/\/www.youtube.com\/watch?v=LUnXIfcNfHQ<\/a>[\/embedyt]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La compa\u00f1\u00eda explic\u00f3 las claves del \u00e9xito de su servicio de atenci\u00f3n al cliente en uno de los congresos del sector m\u00e1s importantes de Espa\u00f1a \u00bfQu\u00e9 significa tener un buen servicio de atenci\u00f3n al cliente y cu\u00e1les son las claves para lograrlo? Schibsted Spain ha expuesto su experiencia en Expo Relaci\u00f3n Cliente 2017, uno de [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","press_subjects":[],"press_keywords":[],"press-category":[],"class_list":["post-412625","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Schibsted Spain, presente en la Expo Relaci\u00f3n Cliente - Adevinta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adevinta.com\/es\/notas-de-prensa\/schibsted-spain-presente-en-la-expo-relacion-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schibsted Spain, presente en la Expo Relaci\u00f3n Cliente\" \/>\n<meta property=\"og:description\" content=\"La compa\u00f1\u00eda explic\u00f3 las claves del \u00e9xito de su servicio de atenci\u00f3n al cliente en uno de los congresos del sector m\u00e1s importantes de Espa\u00f1a \u00bfQu\u00e9 significa tener un buen servicio de atenci\u00f3n al cliente y cu\u00e1les son las claves para lograrlo? 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